Client Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be responded to in maximum one hour after the support ticket or email is received. If your issue calls for additional assistance from a system administrator, we will direct the trouble ticket or the e–mail to the person in charge, without delay then leave a note to let you know that more time will be required for discovering the best solution. And if you take advantage of the Managed Services package, any of the server management tasks included there will be executed whenever you wish.
A Top–Class Support Service
If you need any assistance working with our Website Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, you can reach our client support staff at any moment through the ticketing system. Besides, should you require assistance administering your server, you can make use of the Managed Services package, that includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our free–of–charge Website Control Panel, which features an extensive knowledgebase and a collection of step–by–step video tutorials. Whenever you require help with the Website Control Panel, just press the Videos or Help buttons situated in the upper right corner.